Aclara

Project Manager, Managed Services

US-OH-Solon
Job ID
2017-1465
# of Openings
1
Category
Engineering

Overview

Come work with us on the cutting edge of technology and be part of a dynamic and rapidly
growing organization!
 
ACLARA understands that a quality team will help us lead the way. We provide an environment that supports professional growth and opportunity for advancement and we offer competitive benefits such as medical, dental, vision, flex-spending, 401k, tuition reimbursement, vacation, holiday and PTO.
 

As the leader of smart infrastructure solutions (SIS) to water, gas, and electric utilities globally. Aclara SIS offerings include smart meters and other field devices, advanced metering infrastructure and software and services that enable utilities to predict and respond to conditions, leverage their distribution networks effectively and engage with their customers.  

 

This posiiton will form and maintain post-launch customer project relationships across all product lines of Aclara’s innovative smart infrastructure solutions for water, electric, and gas utilities. Work collaboratively with other members of the Professional Services team including implementation Project Managers and technical subject matter experts, as well as cross functional team members such as Product Managers, Engineering and Sales, to ensure the highest level of customer satisfaction with Aclara.

Responsibilities

  • Act as the primary liaison between Aclara and client accounts assigned to you in your client portfolio to monitor product performance and installation progress of each client’s Aclara Owned Network and/or installed product platform
  • Coordinate client deliverables between Professional Services, Support and Sales teams to ensure the highest degree of support and account management
  • Lead projects such as report reviews, annual updates, platform refresh, and other projects with the customers
  • Monitor progress of projects and issues assigned to other Aclara cross functional teams for completion
  • Perform AMI or SIS network performance monitoring, KPI reporting, and ongoing acceptance or sustainability tasks
  • Request proactive system maintenance via internal support, client teams or third-party contractors
  • Gather and report uptime and performance statistics for hosted and SaaS software platforms
  • Regularly monitor and review existing client product portfolio for adherence to best practices and feature availability. These assessments will be provided to the customer on a regular schedule
  • Assist other team members in developing application best practices. Serve as primary point of account contact for internal and external teams
  • Explain product features and document customer requirements and communicate difficult technical points to an audience of both technical and non-technical contacts
  • Interact closely with Sales team to keep them abreast of product and revenue opportunities
  • Provide feedback to Product Management about product performance, product reception and desired features
  • Achieve and maintain a functional knowledge of Aclara’s product line.

Qualifications

Required:

  • Minimum of a Bachelors Degree in business, related field or equivalent technical account management experience
  • Minimum of 3 years experience in a customer delivery, account management, or in a relationship management role
  • 3-5 years’ experience with Professional Services administration including contracts, change orders, scope, functional requirements, and prioritization
  • Outstanding leadership, communication, interpersonal and customer service skills, as well as advanced knowledge of the practices and procedures for project management, sales, marketing, and strategic planning
  • Extremely responsive and able to communicate effectively with all levels of the internal and client organizations
  • Demonstrated track record of excellent relationship building, relationship maintenance, and team-building skills; must work well with cross-functional teams; comfortable as team lead or member
  • Proven track record in the successful delivery of enterprise level projects for external customers
  • Experience generating customer deliverables/documentation, collecting and analyzing data,       presenting results, and making recommendations
  • Exposure to structured application development tools and practices and technical understanding of XML, Web Services, SaaS platforms or other Internet technologies
  • Ability to operate under deadlines and large workloads

Preferred:

  • Utility/energy industry experience, particularly related to energy management, customer service, CIS/CRM, AMI, MDM, and/or demand-response

Affirmative Action and EOE

Aclara is an Affirmative Action and Equal Opportunity Employer of minorities, females, veterans and individuals with disabilities, regardless of sexual orientation or gender identity.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

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