As the leader in smart grid technology and service, Aclara integrates modern communications, electronics and analytics for use by utilities to increase data gathering that enables more refined control, management and automation in efforts to improve efficiency, reliability and overall performance of electric, water and gas networks.
Position provides supervision and management of the Customer Service staff. Provide oversight of the daily activities and ensure that the department has the proper training, process and procedures to meet our customer commitments. Position is responsible for meeting all of our contractual maintenance agreements and providing timely support and resolution to our customer’s support requests. Responsibilities also include tracking of all escalated support issues, working with both internal and external customers to communicate status. Provide a high level of customer service to our customer base.