Aclara

Technical Administrator

US-MO-Maryland Heights
Job ID
2017-1589
# of Openings
3
Category
Other

Overview

Come work with us on the cutting edge of technology and be part of a dynamic and rapidly
growing organization!
 
ACLARA understands that a quality team will help us lead the way. We provide an environment that supports professional growth and opportunity for advancement and we offer competitive benefits such as medical, dental, vision, flex-spending, 401k, tuition reimbursement, vacation, holiday and PTO.

As the leader of smart infrastructure solutions (SIS) to water, gas, and electric utilities globally. Aclara SIS offerings include smart meters and other field devices, advanced metering infrastructure and software and services that enable utilities to predict and respond to conditions, leverage their distribution networks effectively and engage with their customers.  

 

This is a technical role responsible for the implementation and support of software and communications components of Aclara’s TWACS, STAR, RF Electric, Metrum, Lighthouse and other software products. This individual will work collaboratively with other members of professional services, systems engineering, software development, technical support, sales and marketing teams as well as 3rd party vendors and Aclara partners.

Responsibilities

  • Gather business and technical requirements necessary for implementations.
  • Load/Configure servers and install all the required VM, Windows and Aclara’s database and software components.
  • Install and coordinate implementations of Aclara’s New Product Initiatives (NPIs) and existing products.
  • Work closely with internal and external team members including customers to set the right expectations, deliver successful and on-time implementations.
  • Act as first level of escalation for technical issues regarding projects in implementation period.
  • Troubleshoot and provide systems support during implementations period.
  • Communicate status of scheduled and in-progress projects with managers, project managers, customers and Aclara’s partners.
  • Independently make judgments during deployments and ensure consistent progress communication to all internal and external team members. 

Additional Responsibilities:

  • Understand database structures and perform queries for data analysis, testing and validation.
  • Develop and maintain installation and configuration procedures and documents.
  • Demonstrate and handoff products to customers at the end of deployments and close customer tickets.

Qualifications

Required:

  • Bachelor’s or higher level degree with a minimum of 2 years related work experience.
    • In lieu of the above, an Associate’s Degree in a technology discipline and 4+ years of related work experience will be considered
  • Intermediate level experience with Microsoft Windows, Virtual Machines and Databases.
  • Basic knowledge of network communication and storage technology
  • 2 or more years’ experience in supporting customers in production environment.
  • Client facing and relationship building experience.
  • Intermediate written and oral communications skills and decision making ability
  • Organized, detail oriented, highly motivated, adaptable, and strong technical aptitude; must be able to learn quickly and work efficiently in a fast-paced environment
  • Ability to manage multiple tasks and to work independently.
  • Advanced troubleshooting and communication skills.
  • Ability to travel up to 25% via air or land.  

Preferred:

  • 3 years’ experience in the utility or AMI industry.

 

 

Affirmative Action and EOE

Aclara is an Affirmative Action and Equal Opportunity Employer of minorities, females, veterans and individuals with disabilities, regardless of sexual orientation or gender identity.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

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